Your Company

Terms and Conditions

Please read these terms carefully before using our services

States to Yaad

Effective Date: 17/02/2026

1. Acceptance of Terms

By using any service provided by States to Yaad, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services

States to Yaad provides courier and logistics services including but not limited to:

  • Shipping services from the USA to Jamaica

  • Package handling, warehousing, and logistics coordination

  • Purchasing assistance for customers without online payment access

  • Customer rewards and loyalty shopping points program

  • Local delivery within Montego Bay and Falmouth

  • Islandwide delivery via Knutsford Express courier services

States to Yaad reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.

3. Shipping Schedule

Shipping schedules are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier schedules, inspections, weather conditions, operational factors, or circumstances beyond our control.

4. Service Areas

States to Yaad currently provides:

  • Delivery within Montego Bay

  • Delivery within Falmouth

  • Islandwide delivery through Knutsford Express (customer responsible for Knutsford courier fees)

Delivery options may change based on operational requirements.

5. Responsibility, Risk & Liability

All shipments are transported at the customer’s own risk.

States to Yaad assumes limited liability for loss, damage, delay, or errors related to shipments.

Responsibility begins once a package reaches our warehouse or is received by our team and ends when the package is delivered, collected, or handed to a third-party courier.

States to Yaad is not responsible for:

  • Vendor or supplier errors

  • Incorrect shipping information provided by customers

  • Packages lost before reaching our possession

  • Delays, losses, or damages caused by third-party carriers

6. Packaging & Fragile Items

States to Yaad is not responsible for damage caused by insufficient or improper packaging by vendors, senders, or customers.

Fragile items including electronics, glassware, liquids, cosmetics, or breakable goods are shipped entirely at the owner’s risk regardless of packaging method.

7. Prohibited & Restricted Items

Customers must ensure all shipments comply with Jamaican laws and international shipping regulations.

Prohibited items include but are not limited to:

  • Illegal drugs or controlled substances

  • Firearms, ammunition, or weapons

  • Explosives, flammable, or hazardous materials

  • Counterfeit goods

  • Pornographic or obscene materials

  • Perishable foods without approval

  • Live animals

  • Cash, cheques, or negotiable instruments

Prohibited items may be confiscated or surrendered to authorities without refund. States to Yaad assumes no liability for seizures, fines, or penalties.

8. Customs, Duties & Fees

Customers are responsible for all customs declarations, duties, taxes, clearance charges, and government fees where applicable.

States to Yaad assumes no liability for customs delays, inspections, or seizures.

9. Purchasing Assistance Services

For purchasing assistance:

  • Full payment must be provided before purchases are made

  • Customers must confirm product details prior to purchase

  • Payments are generally non-refundable once items are purchased

  • States to Yaad is not responsible for vendor delays, cancellations, incorrect items, sizing issues, or product quality

Refunds or exchanges must be handled directly with the vendor.

10. Rewards & Loyalty Points Program

States to Yaad offers customer rewards and shopping points based on service usage.

Points:

  • Accumulate with qualifying transactions

  • May be redeemed toward future services or promotions

  • May expire or change at company discretion

Reward programs may be modified or discontinued at any time.

11. Payments

Accepted payment methods may include cash, bank transfer, or approved digital payment options.

All payments must be settled before package release or delivery unless otherwise agreed. Payments are generally non-refundable once services are rendered.

12. Claims & Complaints

Claims must be submitted in writing within 48 hours of delivery or notification.

Supporting documentation such as receipts, invoices, or photos may be required.

Informal messages through social media or messaging platforms do not constitute official claims unless acknowledged by the company.

13. Storage & Uncollected Packages

Packages not collected within a reasonable timeframe after notification may incur storage fees.

Uncollected packages may be returned, disposed of, or otherwise handled to recover storage costs. Customers remain responsible for outstanding balances.

14. Cancellations

Cancellations should be requested prior to scheduled service where applicable. Fees may apply depending on service preparation already completed.

States to Yaad reserves the right to cancel services when necessary.

15. Amendments & Entire Agreement

States to Yaad reserves the right to update these Terms and Conditions at any time without prior notice. Continued use of services constitutes acceptance of any updated terms.

These Terms and Conditions constitute the entire agreement between States to Yaad and its customers regarding services provided.

← Go Back